Zoe Burns-Shore
Executive Director for Customer Delivery
Money and Pensions Service
Zoe Burns-Shore is the Executive Director for Customer Delivery at the Money and Pensions Service (MaPS). Her focus is on making impartial money guidance accessible to all by ensuring MaPS is delivering high quality services that get the right outcomes for our customers.
Zoe brings over 20 years’ experience, working both in the public and the private sectors, developing strategies that support and reward colleagues in customer focused delivery, most recently at Yorkshire Water. Zoe also sits on the board of the Leeds and York NHS Trust.